Terms Of Service

Effective Date: August 17, 2025

Welcome to the 5 to 9 Club! These Terms of Service (“Terms”) govern your access to and use of services provided by 5 to 9 Club LLC (“5 to 9 Club,” “we,” “us,” or “our”), including our website, event ticket sales, and merchandise store, and any online spaces or private groups we may operate from time to time (if offered). By using our services or purchasing any event ticket or merchandise, you agree to these Terms. If you do not agree, please do not use the services.

These Terms are written in clear, human-friendly language to reflect the inclusive and professional spirit of the 5 to 9 Club. Please read them carefully.

1. Service Eligibility and U.S.-Only Use

1.1 Eligibility. You must be at least 25 years old to create an account or purchase an event ticket. By using our services, you represent that you are legally an adult and capable of entering into a binding contract.

1.2 U.S.-Only Service. Our services are intended for use by individuals located in the United States. If you access our services from outside the U.S., you do so at your own risk and are solely responsible for complying with local laws. We may restrict or terminate accounts we discover are based outside the U.S.

1.3 State Notices. These Terms are designed for a U.S. audience. State-specific consumer notices may apply only where required by law.

1.4 Account Registration. To access certain features (like managing event tickets or orders), you may need to create an account. You agree to provide accurate, current information and keep it updated. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. Do not share your account. If you suspect unauthorized use, notify us immediately. We are not liable for loss or damage from unauthorized use and may suspend/terminate compromised or misused accounts.

1.5 Personal Use Only. 5 to 9 Club event tickets and content are for your personal, non-commercial use. You may not resell, distribute, or commercially exploit tickets, digital content, or discounts without our express written consent. Any attempted resale or transfer in violation of these Terms (for example, scalping event tickets or publicly sharing restricted content) may result in voiding of tickets and/or termination of access without refund.

2. Purchases, Pricing & Payments

2.1 Offers; availability; errors. All listings (events, tickets, merchandise) are offers, not guarantees. We may correct errors (including pricing/description), change or limit quantities, or cancel an order/ticket that was listed or processed in error. If we cancel after charging you, we’ll promptly refund the amount paid.

2.2 Prices, taxes & fees. Prices are in U.S. dollars. Applicable taxes and third-party/platform or processing fees (e.g., ticketing/checkout fees) are shown at checkout. By placing an order, you agree to pay the total amount displayed.

2.3 Payment processing & authorization. Payments are processed by third-party processors (e.g., Stripe, our ticketing partner). By submitting a payment method, you authorize us and our processors to charge it for your purchase (and to place temporary pre-authorizations). If your issuer declines or reverses a charge, we may cancel or suspend the related order/ticket.

2.4 Fraud prevention; limits. We may verify identity/age, require additional information, limit or cancel quantities per person/household/account, and refuse or cancel orders we suspect are fraudulent, abusive, or in violation of these Terms (including resale restrictions in §4.3). We may invalidate a ticket/QR code if the underlying transaction is disputed or reversed.

2.5 Order confirmation & delivery. We send confirmations, receipts, and (for events) ticket/QR access to the email you provide at checkout. You’re responsible for a working email address and checking spam/junk. If you don’t receive expected emails within a reasonable time, contact support@5to9club.com.

2.6 Chargebacks & disputes. Before initiating a chargeback or payment dispute, you agree to contact us first and allow us to resolve under our Refund & Return Policy (including the 100% Satisfaction Guarantee in §4.2). Filing an unfounded or bad-faith chargeback may result in ticket invalidation, account limits, and recovery of dispute fees we incur. We will contest improper chargebacks.

2.7 Promo codes, comps & giveaways. Promotional codes, complimentary tickets, and giveaways are subject to the specific terms presented with the offer. Unless expressly stated, they are not cash-redeemable, may not be transferred or resold, may have caps/expiry dates, and may be voided in cases of misuse, fraud, or violation of these Terms.

2.8 Gift cards & credit vouchers. Credit vouchers we issue (e.g., under §4.2 or our Refund & Return Policy) are transferable, not reloadable, and—unless stated otherwise—valid for five (5) years from issuance, with no service or dormancy fees. Treat codes like cash; lost or stolen codes may not be replaceable. Not redeemable for cash except as required by law. Vouchers can’t be used to buy other gift cards/vouchers.

2.9 Currency & bank fees. We bill in USD. Your bank or card issuer may charge foreign exchange or other fees—those are your responsibility.

2.10 Electronic communications consent. You consent to receive transactional communications (confirmations, tickets, event updates, order notices) by email and, if you provide a mobile number, by SMS (message/data rates may apply). You can opt out of non-transactional marketing at any time.

2.11 Relationship to other policies. Refunds, returns, and ticket guarantees are governed by §4.2 and our Refund & Return Policy (incorporated by reference). Resale is governed by §4.3.

3. Online Spaces (If Offered) and User Content

3.1 Access. As of the Effective Date, we are not operating a hosted online community. If we provide official online spaces (e.g., private groups or forums) now or in the future, access may be limited to authorized users, and your use must comply with these Terms, including our Code of Conduct in Section 5.

3.2 User-Generated Content. In any online spaces we operate, users may post content such as text, images, links, and replies (“User Content”). You retain any IP rights you hold in your content; however, by posting, you grant 5 to 9 Club a worldwide, non-exclusive, royalty-free license to use, display, reproduce, modify, adapt, and distribute your content within our services or in materials promoting our services. We will not sell your individual posts or use your content outside our services without additional permission.

3.3 Content Guidelines. You are responsible for ensuring your User Content is lawful, respectful, and does not violate others’ rights. Do not post content you lack rights to; illegal, obscene, pornographic, or defamatory material; hateful/harassing/discriminatory content; or anything that violates our Code of Conduct. Do not upload malware or engage in activity that disrupts others.

3.4 Moderation. We may monitor online spaces and edit/remove/disable content at our discretion to maintain a positive environment, but we are not obligated to pre-screen everything. Views posted by users are their own; we do not endorse or guarantee accuracy. Use judgment and report violations.

3.5 No Storage Guarantee. Our online spaces are for active discussion, not permanent archival. We may remove old posts or inactive threads and do not guarantee preservation or availability of User Content. Keep your own backups of anything important.

3.6 Third-Party Platform Terms (If Applicable). If any online space is hosted on a third-party platform, you must comply with that platform’s terms. Platform outages, features, or security issues are outside our control.

4. Events and Ticket Purchases

4.1 Event Tickets. We host in-person events (e.g., dance nights, workshops, social gatherings). Tickets are sold through our website or authorized ticketing partners. You will receive a digital ticket or QR code. Present your ticket and a valid government-issued photo ID at check-in. We verify age (25+) and identity only; the name on your ID must match the ticket. Management may decline entry or remove any attendee for safety or conduct consistent with our Code of Conduct.

4.2 Refunds, Credits, 100% Satisfaction Guarantee & Transfers.

  • Full refund window (24 hrs+). Cancel at least 24 hours before the published door time for a 100% refund (ticket price plus booking fees) to your original payment method. Cancel via “Manage Tickets” on the event page or email support@5to9club.com.

  • Inside 24 hours (no-refund period). Within the final 24 hours, standard refunds aren’t available. If an unavoidable issue arises, email before doors open; at our sole discretion we may convert your ticket to a one-time voucher equal to the ticket’s face value.

  • 100% Satisfaction Guarantee (after you attend). If you attend and the experience isn’t for you:
    • We refund 100% of your ticket price, including booking fees paid to us. (Travel, parking, lodging, or other third-party costs are excluded.)
    • How to claim: Email     support@5to9club.com with subject “Satisfaction Guarantee,” your order number, and the checkout email within 48 hours after the event ends.
    • Eligibility: Original purchaser or named attendee; the ticket must have been used for entry (first valid scan).
    • Fair-use: One guarantee refund per person per event. We may limit or deny in cases of suspected abuse, fraud, or repeated claims.
    • Exclusions: If you’re denied entry or removed for violating our Terms/Code (e.g., zero alcohol/drugs policy), the guarantee does not apply.

  • Ticket transfer (friend-to-friend). You may forward the original ticket email or PDF to one friend up to 1 hour before doors. The QR code admits the first valid scan; duplicates are rejected. Each ticket may be forwarded once and must not be resold on third-party marketplaces.

  • If we cancel, postpone, or relocate. If we cancel outright, postpone to a date you cannot attend, or move the event outside the original metro area, we automatically issue a full refund (including fees) to your original payment method.

4.3 Resale and Unauthorized Tickets. Buy only from us or our authorized partners. We are not responsible for tickets from resellers/unauthorized sources and may void tickets acquired through fraud or unauthorized resale. Tickets are revocable licenses, not commodities for resale.

4.4 Event Entry and Conduct. Our events are inclusive and safe. Follow all event rules, venue policies, and our Code of Conduct (Section 5). We may deny entry or eject anyone who violates policies, behaves unsafely/inappropriately, or engages in misconduct—without refund. We may refuse future sales to violators.

4.5 Assumption of Risk. Attending is voluntary and at your own risk. Events can involve inherent risks (e.g., slips, falls, exposure to illness). By attending, you assume all risks and responsibilities for harm/injury/loss not caused by our gross negligence or intentional misconduct. If you see an unsafe situation, alert staff.

4.6 Event Changes. Details (schedule, venue, etc.) may change. We’ll communicate significant changes or cancellations using your contact information. Minor changes within the same city generally do not entitle refunds if the event still occurs.

4.7 Photography & Recording. We may take photos/video to capture the experience or for future marketing. By attending, you consent to incidental capture and our use of event imagery in our media without compensation. We won’t deliberately feature close-ups without consent. Tell staff if you prefer to avoid photos and we’ll try to accommodate. Respect others—don’t photograph individuals without consent.

4.8 Accessibility. We strive to host events in accessible venues. For reasonable accommodations, email support@5to9club.com early.

5. Code of Conduct

5.1 Be Inclusive and Respectful. Treat all attendees and users with respect, courtesy, and kindness. No harassment, hate, or discrimination based on race, ethnicity, national origin, gender, gender identity, sexual orientation, religion, age, or disability. No slurs or attacks. Debate ideas, not people. Report issues to us.

5.2 Keep it Friendly and Positive. Supportive, helpful vibes only. Celebrate others’ wins; offer constructive feedback. Avoid excessive negativity, personal grudges, or call-out culture.

5.3 No Politics or Divisive Topics. We are intentionally apolitical in our spaces—no partisan debates or agenda-pushing unrelated to our mission. No proselytizing. Keep the space neutral and welcoming.

5.4 No Harassment or Bullying. No sexual harassment, bullying, intimidation, stalking, or content encouraging self-harm or violence. If asked to stop, stop immediately.

5.5 No Spam/Self-Promotion (within reason). No spamming events or online spaces with ads/links. Share what you’re working on thoughtfully and only if it adds value.

5.6 No Illegal or Inappropriate Content. Don’t post or coordinate illegal activity; don’t impersonate others; no explicit or excessively violent material.

5.7 Substance-Free Environment. All events are alcohol-, drug-, and smoke-free. (Prescription meds for personal medical use are permitted.) Violations may result in immediate removal and termination of access to future events/services.

5.8 Privacy & Confidentiality. Respect others’ privacy. Don’t share another attendee’s personal info or stories outside our spaces without permission. No covert recording or malicious screenshots.

5.9 Enforcement. We may remove content, warn, suspend, or ban violators from events/online spaces. Serious/repeat violations may result in removal without refund and bans. We may notify law enforcement for illegal activity.

5.10 Reporting. Report violations to support@5to9club.com. We’ll handle reports as confidentially as possible and take appropriate action. False/malicious reporting is itself a breach.

6. Intellectual Property and Content Use

6.1 Our Content. Unless stated otherwise, all materials on our site or provided through our services—text, graphics, logos, videos, audio, designs, software—belong to 5 to 9 Club or our licensors and are protected by IP laws. We grant you a limited, revocable, non-exclusive, non-transferable license to access/use our content for personal, non-commercial use. You may not copy, distribute, publicly display, or create derivatives without our written permission, nor remove proprietary notices.

6.2 Trademarks. “5 to 9 Club” and related marks are trademarks of 5 to 9 Club LLC. Don’t use them without written permission.

6.3 Feedback. If you submit ideas/suggestions, we may use them without compensation or restriction.

6.4 Third-Party Content & Links. We may link to third-party sites/content. We don’t control or endorse them and aren’t responsible for their content or policies. Use at your own risk.

7. Merchandise Purchases and Returns

7.1 Sales. We may offer merchandise (apparel, accessories, etc.). We reserve the right to reject/cancel orders (e.g., stock limits, pricing errors, fraud concerns). If canceled, we’ll refund any charged amount.

7.2 Shipping & Delivery. Merchandise ships to the address you provide. We aren’t responsible for delivery issues caused by incorrect addresses. Delivery times are estimates. Risk of loss passes upon delivery to your address (or upon shipment if the address is wrong). If there’s a carrier issue, contact us; we’ll help but can’t guarantee replacement in every case. Shipping fees/duties are as shown at checkout.

7.3 Returns/Exchanges. For non-defective items, returns/exchanges are considered case-by-case at our discretion. Contact us within 30 days of delivery; item must be new, unworn/unwashed, with original tags/packaging. If approved, ship to our designated return address (not the POD vendor).

7.4 Defective or Wrong Items. If misprinted, damaged, or incorrect, notify us promptly (photos help). We’ll provide a free replacement or full refund at no cost, including return shipping if we request a return.

7.5 Return Shipping Costs. For non-defective returns we approve, you’re responsible for return shipping unless we state otherwise. We may provide a prepaid label and deduct label/restocking fees from the refund. Original outbound shipping isn’t refunded (unless our error).

7.6 Refund Processing. For approved returns, refunds typically process within 5–10 business days after inspection. Our POD vendors credit us; they don’t refund customers directly.

7.7 Exceptions. Some items may be final sale or non-returnable (e.g., custom/personalized items, digital goods). Items used, worn, or altered aren’t returnable. We may refuse returns not in resalable condition (absent defect). See our Refund & Return Policy for full details (incorporated by reference).

8. Disclaimer of Warranties

“AS IS / AS AVAILABLE.” To the fullest extent permitted by law, the services (site, online spaces if offered, events, and merchandise) are provided AS IS and AS AVAILABLE. We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, title, and non-infringement. We don’t warrant uninterrupted, secure, or error-free operation; accuracy or currency of content; or performance of third-party platforms (e.g., ticketing/payment providers).

9. Limitation of Liability

9.1 No Indirect Damages. To the fullest extent permitted by law, 5 to 9 Club LLC and its affiliates, officers, employees, agents, partners, and licensors are not liable for indirect, incidental, special, consequential, punitive, or exemplary damages; or for lost profits, revenues, data, goodwill, or other intangible losses, arising from or related to your use of (or inability to use) the services.

9.2 Cap on Direct Damages. Our total aggregate liability for all claims arising out of or relating to these Terms or the services shall not exceed the total amount you paid 5 to 9 Club for event tickets or merchandise in the 12 months preceding the claim, or $100 if you paid nothing.

9.3 Events & Third Parties. We aren’t responsible for the actions of other attendees or third parties. Your remedies are limited to those expressly stated (e.g., refunds/credits under Section 4.2). The assumption-of-risk allocation in Section 4.5 applies.

9.4 Exceptions. Nothing here excludes or limits liability that cannot be excluded under law. Where a state doesn’t allow certain limits, our liability is limited to the maximum extent permitted.

10. Indemnification

You agree to defend, indemnify, and hold harmless 5 to 9 Club LLC and its affiliates, officers, employees, and agents from and against any claims, demands, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the services (including at our events or in any online spaces we operate, if any); (b) your breach of these Terms or other incorporated policies; or (c) your violation of law or third-party rights.

11. Termination of Services

11.1 By You. You may stop using the services at any time and may delete your online account. To request deletion of personal data, see our Privacy Policy.

11.2 By Us. We may suspend or terminate your account or access to any part of the services at any time, with or without cause, with or without notice, effective immediately. If we terminate your access without cause after you bought a ticket to an upcoming event, we’ll generally refund that ticket. If termination is for cause (e.g., breach, misconduct, safety risk), no refund is due.

11.3 Effect of Termination. Upon termination, your right to use the services ceases immediately. You must cease use of proprietary content and destroy copies (except content you lawfully obtained outside our services). Content others posted may remain. Provisions that by their nature survive (IP, disclaimers, liability limits, indemnity, disputes) survive termination.

11.4 Inactive Accounts. Accounts inactive for 12+ months may be deactivated or deleted; we’ll try to notify the account email before deletion.

12. Governing Law and Dispute Resolution

12.1 Governing Law. These Terms and any dispute arising out of or related to them or the services are governed by and construed in accordance with the laws of the State of Nevada, without regard to its conflict-of-law rules.

12.2 Forum Selection. To the fullest extent permitted by law, exclusive venue for any claim is in the state courts located in Clark County, Nevada or the U.S. District Court for the District of Nevada. You irrevocably submit to personal jurisdiction there and waive inconvenient-forum objections.

12.3 Injunctive Relief. We may seek injunctive relief (e.g., for IP misuse) in any court of competent jurisdiction.

12.4 Class Action Waiver. To the extent permitted by law, disputes must be brought individually—no class actions or class-wide proceedings.

12.5 Attorneys’ Fees. In any action to enforce these Terms, the prevailing party may recover reasonable attorneys’ fees and costs.

12.6 Time Limit on Claims. To the extent allowed by law, any claim related to the services or these Terms must be filed within one (1) year after it accrues or it is permanently barred.

13. Miscellaneous

13.1 Entire Agreement. These Terms (plus our Privacy Policy, Cookie Policy, and Refund & Return Policy, each incorporated by reference) are the entire agreement between you and us regarding the services.

13.2 Changes to Terms. We may update these Terms from time to time. We’ll post the updated Terms with a new Effective Date and/or provide additional notice for material changes. Continued use after changes take effect means you accept the updated Terms.

13.3 No Waiver. Our failure to enforce a provision isn’t a waiver of our right to enforce it later.

13.4 Severability. If any provision is invalid/unenforceable, the rest remain in effect; the provision will be enforced to the maximum extent permissible.

13.5 Assignment. You may not assign these Terms or your rights/obligations without our prior written consent. We may assign without your consent.

13.6 Relationship. These Terms don’t create an agency, partnership, joint venture, or employment relationship. No third-party beneficiaries.

13.7 Notices. We may notify you by email to your account address or by posting on our website. You may notify us at support@5to9club.com or by mail to 5 to 9 Club LLC, 9655 Perkins Rd STE C-108, Baton Rouge, LA 70810.

13.8 Headings & Interpretation. Headings are for convenience only. “Including” means “including without limitation.” The English version controls.

13.9 Contact. Questions? support@5to9club.com