If there’s any issue with the quality of your product – for example, a misprint, damage in shipping, or the wrong item was sent – please contact us right away (ideally within 30 days of receiving the product). We may ask for a photo of the defect or damage for verification, but don’t worry – we’ll take care of it. You can choose to get a free replacement or a full refund for any item that arrives misprinted, defective, or damaged. We’ll sort it out for you as quickly as possible, at no cost to you (including shipping) in these cases.

Our products are custom made on-demand for you, so normally our production partner doesn’t accept returns or size exchanges for buyer’s remorse. That means we don’t keep inventory to swap sizes or resell returned items. However, your satisfaction is our priority. If you ordered the wrong size or aren’t completely happy with your purchase, please reach out to us within 30 days of delivery. We’ll do our best to arrange a return or exchange for you on a case-by-case basis.

If you need a different size, we’ll help you through the process (typically, you’d send the item back in its original condition, and we can issue a refund or place a new order for the correct size once we receive the return). Please note that if a return isn’t due to a defect or mistake on our part, it may be at your expense (for example, return shipping costs). We’ll make sure to communicate all options clearly to keep you happy with your 5 to 9 Club experience.

Please notify us within 30 days if you need to report a problem or initiate a return. This 30-day window starts from the day you received the product. If your package hasn’t arrived at all (e.g. it’s lost in transit or stuck in delivery), you should let us know within 30 days of the estimated delivery date so we can investigate and make it right. We encourage you to contact us as soon as possible – the quicker you inform us of an issue, the faster we can resolve it for you. Unfortunately, if too much time passes (more than 30 days), it becomes harder for us to address the problem, but we’ll still do what we can to help.

Once you reach out to us about a return or issue, here’s what you can expect:

1. We’ll verify the issue: We’ll respond quickly and guide you through next steps. For quality problems (defects, misprints, etc.), we might request a photo as proof so we can document the issue and prevent it in the future.

2. Return shipping & instructions: We’ll provide you with the proper return instructions or address if a return is needed. If the problem was our error (for example, a printing mistake or wrong item sent), you won’t have to pay for returning the item or for the replacement. In many cases of defects, we might not even require you to send the item back. If you’re returning an item for a personal reason (like ordering the wrong size or changing your mind), we’ll ask you to ship it back to us or our fulfillment center, and such returns are handled at your expense (you would be responsible for the return shipping and/or the cost of the new order).

3. Replacement or refund processing: For confirmed defects or misprints, we’ll promptly send out a brand new item at no cost to you or issue a full refund, depending on your preference. If you returned an item for a non-defect reason, once we receive the product back in good condition, we will process your refund or store credit, or set up a new order/exchange as agreed.

4. Confirmation and updates: We’ll keep you updated via email during the process. You’ll get a confirmation when your return is received and when your refund is issued or your replacement is shipped. Our goal is to make the process as smooth and quick as possible – typically, once everything is confirmed, you can expect your refund or new tracking number for a replacement shortly thereafter.

In summary, we stand behind our products. If there’s a fulfillment error or defect, we handle it at our expense and fix it fast. If you need to return something for other reasons, we’ll still work with you to find a satisfactory solution. Don’t hesitate to reach out to us at any time – we’re here to help make things right and ensure you love your 5 to 9 Club experience.