Privacy Policy
Effective Date: August 17, 2025
Welcome to 5 to 9 Club! 5 to 9 Club LLC (“5to9 Club,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect about you as a visitor, how we use and share that information, and your rights and choices regarding your data. We operate exclusively in the United States and our services are intended for U.S. residents 25 years of age or older. We do not knowingly offer services to or collect information from anyone under 25.
By using 5 to 9 Club’s websites, events, or services (collectively, our “Services”), you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our Services. We may update this Policy from time to time (see “Changes to This Policy” below), and we will notify you of any material changes.
For any questions or requests regarding your personal data, you can reach us at support@5to9club.com.
1. Information We Collect
We collect information about you in order to provide our event and website services. The types of personal information we collect fall into a few categories:
Information You Provide to Us:
Account / Checkout Information: If you create an account on our site or check out, we collect details like your name, email address, phone number, mailing address, and any profile information you choose to add.
Event Registration Information: If you register for an event or purchase a ticket (for example, through our Ticket Tailor ticketing page), we collect information such as your name, contact details, and any organization or title you provide, as well as payment information (see “Payment Information” below).
Payment Information: When you make a purchase (event tickets, merchandise, etc.), our payment processor (e.g., Stripe) will collect your payment card details and billing information. We only receive a record of your payment (such as the last four digits of your card, payment amount, and status) but not your full credit card number.
Communications and Inquiries: If you contact us via email or a contact form, you may provide your name, email, and the content of your message. We collect that information and any other details you choose to share when reaching out (such as feedback or questions).
Survey or Feedback Information: Occasionally, we may run surveys or feedback forms to improve our services. If you participate, you might provide responses that include personal insights or preferences.
Information We Collect Automatically:
Usage and Device Data: When you visit our Squarespace website or open our emails, we gather technical data such as your Internet Protocol (IP) address, device type, browser type, operating system, referring URLs, and date/time of access. We also track certain activity data, e.g., what pages or content you view, clicks, and interactions with features. If you participate in an online event, we might log your join/leave time and basic usage stats.
Cookies and Similar Technologies: We use cookies and similar tracking technologies (like web beacons and pixels) on our website and in emails. Cookies help us recognize you on return visits, remember your preferences, and understand how you use our site. For example, we use cookies for login authentication, and analytics cookies to see which pages are popular. Web beacons (tracking pixels) in emails or on pages allow us to tell if you opened an email or visited a certain page. You can control or disable cookies through your browser settings. Note that if you disable certain cookies, some features of our Services may not function properly.
Analytics Data: We use third-party analytics tools (such as Google Analytics) to collect information about site usage. These tools may use cookies or device identifiers to generate aggregate statistics. This helps us improve the website design and content. The information collected is generally anonymized and does not directly identify you. You can opt out of Google Analytics by using a browser add-on if you prefer.
Information from Third-Party Integrations: We may connect systems (e.g., via an automation tool like Zapier) to link event sign-ups with our email newsletter so records stay up to date. We only use integrations to support the Services you sign up for. We do not purchase personal data from data brokers or unrelated third parties.
Sensitive Personal Information: We do not intentionally collect any sensitive personal information such as government IDs, social security numbers, financial account passwords, biometric identifiers, health information, or data about race, ethnicity, religious or philosophical beliefs, or sexual orientation. Additionally, our Services are not directed to minors, and we do not collect information about anyone under 18 years of age. If you believe a minor has provided us their data, please contact us and we will delete it.
2. How We Use Your Information
Providing Services: Create/manage accounts, register you for events, and deliver tickets/QR codes or updates you request. Your name may appear on event attendance lists.
Communicating with You: Confirmations and receipts, event reminders/updates, service notices, responses to inquiries, and (if you subscribed) newsletters or promotions. You can opt out of marketing emails (unsubscribe) or SMS (reply “STOP”).
Processing Payments and Fulfillment: Process transactions via our secure payment processor and fulfill merchandise or send event materials (e.g., tickets, follow-ups).
Personalization and Improvements: Personalize your experience (e.g., recommend nearby events) and analyze usage/feedback to improve Services.
Advertising and Analytics: We use platforms like Google Ads/Analytics and Meta (Facebook/Instagram) to measure performance and reach likely-interested audiences (including hashed email “custom audiences” and “lookalike” audiences). We do not share sensitive personal data for advertising. You can opt out (see “Your Privacy Rights & Choices”).
Legal and Security: Comply with legal obligations (e.g., tax/recordkeeping), respond to lawful requests, enforce Terms of Service, prevent fraud/misuse, and ensure security (e.g., detect suspicious login activity).
If we need to use your information for a fundamentally different purpose, we will update this Privacy Policy and/or request consent where required by law.
3. How We Share Information
We do not sell your personal information for money, and we do not share it with unrelated third parties for their own marketing. We share only as needed to run our operations:
Service Providers and Partners (acting on our behalf and bound by contract):
Payment Processors: Stripe (or similar).
Event Platforms: Ticket Tailor (registration/check-ins).
Email/SMS Delivery: e.g., Mailchimp/SendGrid/Twilio.
Analytics/Advertising: Google Analytics/Ads; Meta (Facebook/Instagram).
IT/Infrastructure: Squarespace hosting/content; cloud storage; CRM tools.
Business Transfers: In a merger, acquisition, or asset sale, user information may be transferred; any new owner must honor this Policy and we will provide notice.
Legal/Protection: We may disclose information to comply with law or valid legal process; enforce our Terms; detect/prevent fraud, security, or technical issues; or protect rights, property, or safety of 5 to 9 Club, users/attendees, or the public.
With Your Consent: If we need to share in a way not covered above, we’ll seek permission first.
4. Cookies and Tracking Technologies
We use cookies, pixels, and similar technologies to enhance your experience and enable features.
Types of Cookies:
Essential: Core functions (e.g., staying logged in, cart, checkout).
Analytics: Aggregate usage (e.g., popular pages, traffic sources); primarily Google Analytics.
Functional: Preferences (e.g., saved details, language).
Advertising: Set by us/partners (e.g., Facebook Pixel, Google Ads) to show more relevant ads based on site interactions.
Your Choices:
Bottom-left Cookie Preferences button: A persistent button at the bottom left of every page lets you reopen Cookie Preferences anytime to accept, reject, or granularly manage non-essential cookies.
Browser Settings: Most browsers let you refuse/delete cookies. Disabling some cookies can affect functionality.
Do Not Track: There’s no consistent industry response; we rely on the controls provided here.
Global Privacy Control (GPC): We honor GPC signals as an opt-out of “sale”/“sharing” for targeted ads on that browser and will not share data for targeted advertising when GPC is detected.
Analytics Opt-Out: Google’s Analytics Opt-Out Browser Add-on can prevent GA from collecting data across sites.
By using our site without disabling cookies or sending an opt-out signal, you consent to our use of cookies as described here. If we ever serve third-party banner ads on our site, we will update this section accordingly.
5. Your Privacy Rights & Choices
Regardless of where you live in the U.S., you may request:
Access/Know what we collect and receive a copy.
Correct inaccurate information.
Delete information we collected from you (subject to legal/operational exceptions such as tax records or legal claims).
Opt out of “sale”/“sharing” for targeted ads (we do not sell for money; use the Cookie Preferences control or a GPC signal).
Portability (where required).
No discrimination for exercising your rights.
Appeal if we deny a request.
How to Exercise:
Email: support@5to9club.com (subject: “Privacy Rights Request”).
Web Form: https://www.5to9club.com/contact
Mail: Privacy Team, 5 to 9 Club LLC, 9655 Perkins Rd Ste C-108, Baton Rouge, LA 70810.
Verification: We may verify identity (e.g., from your account email or by matching details like a recent event). Authorized agents must provide proof of authority.
Response Time: We aim to respond within 30 days (up to 45 + 45-day extension where permitted). We’ll confirm receipt within 10 business days.
State-Specific Notes:
Nevada: You may submit a “Do Not Sell” request under NRS 603A. We do not sell data, but we will record your preference.
Other states: Where state privacy laws apply (e.g., VA/CO/CT/UT/TX/FL), we intend to honor applicable rights and universal opt-out signals like GPC.
6. Data Retention
We keep personal information only as long as necessary for the purposes in §2 and to meet legal, tax, and accounting requirements.
Accounts & Orders: Retained while active; deleted or de-identified on request or after inactivity, subject to required retention.
Event Registrations: Kept for transaction/support/tax needs (often several years as required by law).
Communications: Retained to address your inquiry and for a reasonable period afterward (often up to 2 years).
Backups/Logs: Removed from active systems after deletion and cycled out of backups via normal rotations.
Aggregated/Anonymized Data: May be retained indefinitely as it no longer identifies you.
7. Data Security
We implement administrative, technical, and physical safeguards, including:
Encryption: HTTPS/TLS; payments handled by PCI-compliant processors (e.g., Stripe).
Access Controls: Least-privilege access; credential best practices.
Vendor Security: Reputable providers (e.g., Squarespace, Stripe, Ticket Tailor).
Monitoring & Updates: Regular reviews and software updates.
Incident Response: If a data breach affects your information, we’ll notify you and regulators as required and mitigate promptly.
No method of transmission or storage is 100% secure. Use a strong, unique password and notify us immediately if you suspect unauthorized activity.
8. International Users
We are U.S.-based and target U.S. residents. If you access the Services from outside the U.S., your information will be transferred to and processed in the United States, which may have different data-protection laws. By using the Services, you acknowledge this transfer.
9. Links to Other Websites and Third-Party Content
Our Services may contain links to third-party websites or incorporate third-party services and content (e.g., social media pages, Google Maps for event locations, YouTube embeds). When you click external links on our site or social channels, you may be taken to sites we do not control. Their privacy policies govern their practices; please review them.
Payment Pages: When redirected to Stripe’s hosted payment page or Ticket Tailor’s pages for purchasing, those pages are operated by those entities and subject to their privacy/security policies.
10. Changes to This Privacy Policy
We may update this Policy from time to time to reflect changes in our practices or legal requirements. If we make material changes, we will notify you (e.g., a prominent website notice or email) before the changes take effect. The “Effective Date” above indicates when the last changes were made. Continued use after an update means you accept the revised Policy.
11. Contact Us
5 to 9 Club LLC
Attn: Privacy Team
9655 Perkins Rd Ste C-108
Baton Rouge, LA 70810
Email: support@5to9club.com
We will respond promptly. This Policy is written in plain language for transparency and does not constitute legal advice.